Revitalize Your Brand with ‘Social Listening’

More and more organizations are now paying attention to what their customers are saying on various social media channels The new generation of customers spends far more time over social media channels than over phone calls or face-to-face conversations. They are not just more digitally savvy, they are also more open and forthcoming in their […]

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Dedicated Software Solution for Insurance Vertical to Streamline Sales Process

The entire Insurance industry is based on a fine thread which works the balance between the organization and the customers. Tip it either ways and pandemonium is sure to follow. With the huge growth spurt that this industry is currently going through, one of the key aspects of being able to maintain this balance – […]

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Automate Call Handling Using IVR Software

This goal can be achieved by interactive voice response software or IVR software. Employing an IVR is cost effective instead of agents to answer the incoming call. Interactive Voice Response can cater to the queries of the caller and even ingest the response. In an IVR the caller is served by the pre-recorded message by […]

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Next Generation Contact Center Solutions For Telecom Companies

With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers. Progress at such high speed also increases the complexity of handling communication processes, such as Contact Centres, BPOs, etc. Today, […]

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Automated Dialer – Enhance Bottomline

Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats. It is noted that on an average, for every one hundred calls dialed manually, only fourteen will be connected to the right person. So what happens to the rest of the calls? Out of a […]

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Factors to take into account for better Contact Center Solutions

A contact center is the first point where all customer enquiries are handled.  Small and large corporations and organizations know that handling customer’s inquiries quickly and effectively is crucial to boosting their sales and retaining their customers. A lot of corporations have found themselves in the wrong side due to poor customer service.  This is […]

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Why Call Recording Software Is Important For Your Contact Center Solutions?

Most of the contact centers that have software for call recording, have it  to comply with government policies about call monitoring, or  in some cases, industry regulations. However, there are lots of reasons why having call recording software should be a top priority for all contact centers. Having this ability in their day-to-day operations has […]

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Contact Center Solutions for Banking Industry

The Banking industry is not only vast but also extremely dynamic. Not only does each department in this industry have vastly different processes based on their respective roles and responsibilities but are also constantly evolving to satisfy the ever growing needs of their vast customer base. A never ending change on such a massive scale […]

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Social Media And Contact Center Solutions

“The best thing about the future is that it comes one day at a time” – Abraham Lincoln For us, the future is already here and has brought with it one of the most powerful tools of its time – The Internet. The internet has introduced to the world better and quicker ways to communicate, […]

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Top 4 ways for making your inbound call solution more effective

Top 4 ways for making your inbound call strategy more effective Mobile phones have revolutionized how business is done nowadays.  It is common to find more people opting to use  other support channels like social media, chat and email to make inquires or to even raise  a certain issue regarding a company’s products or services. […]

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