Transform your Contact Center with Omni Channel Customer Engagement
Modern day contact centers are increasingly transforming themselves into a radical, dynamic and proactive information base that drives customer engagement. The current buzzword is building omnichannel customer engagement to facilitate better communication, customer retention and delivering superior service. Organizations today are recognizing the critical role of driving customer experiences and winning customer loyalty. Here are […]
Five Ways to Reduce Call Abandon Rates in your Call Center
Okay, so your contact center has been in business for long and you have the best agents who are meticulous and sharp in their work. Still, you have that one persistent issue that hampers the efficacy levels of your work environment which is – call abandonment. How can you counter this problem? Before we seek […]
An Intelligent ACD System Enhances Contact Center’s Performance
An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer call inflow which leads to failure in responding on time and ultimately brings dissatisfied customers. On the other hand, customers are facing a hard time reaching the right agent to resolve an emergency issue. IVR […]
Five essentials features of a robust Outbound Call Centre Software
Call centres are probably one of the toughest environments to work in with a constant challenge of irate customers and agent attrition. Dealing with frustrated customers, strict schedules and sky-high expectations don’t make things any easier! In fact, working in an outbound call centre is a much trickier proposition than an inbound one. While customers […]
Call Center Software Trends to Watch Out for in 2019
Every year we see technology evolving a notch higher to bridge the gap between customers and organizations in many ways. The year 2018 witnessed the rise of machine learning and AI that redefined customer service and success. The present day tech enabled contact centers thrive on new trends and contact center software that drive better […]
Why Call Recording is essential for Stock Broking Companies
Stock trading is a very fast paced environment where brokers are communicating with multiple customers simultaneously and executing the orders. A slight delay can lead to price fluctuation and loss for the customers. Understandably, whenever you deal with people’s money there are lot of compliance directives and related disputes. Recently, SEBI the governing body for […]
Five ways for making your inbound call center more effective
Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use support channels like social media, chat and email to make inquires or to even raise a certain issue regarding a company’s products or services. Looking at this growth some businesses have totally done away with inbound […]
Essential Components of a Customer Friendly IVR
Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to an IVR! A majority of them wouldn’t want to get in touch with you at all if they know they will be greeted by the IVR. In fact, many of them think that it provides […]
Handle all admission related inquiries efficiently with an intelligent unified call center software
One of the key event in everyone’s life is admissions; it is of paramount importance that every applicant is provided adequate time and information to make the choice, which will shape his career in the years to come. 21st century applicants and parents are well informed and do a thorough research before making a choice. […]
Role & Benefits of Live Chat in a Contact Center
With increasingly evolving technology, we are witnessing rising customer expectations across all industries. In order to stay updated with the present day customers, contact centers need to up their game of enhancing customer interactions. One such feature is ‘Live Chat’ that is fast replacing conventional channels of communication. While you know customers are browsing through […]
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