Call Center Software, Outbound Dialer

Automatic Voice Broadcasting Software and its benefits

Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish the right point of contact with the right people at the right time. But is that even humanly possible reaching out to thousands of customers and in some cases even lakhs of them? This is where your business needs the boost of a smart communication solution that not only reduces the manual task of reaching out to every single customer but also introduces efficiency in the system.

Voice blast system is one such solution that allows you to reach out to a majority of your customers in batches through automated messaging and calls. Also known as voice broadcasting or call broadcasting, this is a mass communication solution or technique that allows you to make automated calls to a large group of people simultaneously.

You can send the following through voice broadcasting:

  1. Notifications
  2. Offers
  3. Discounts
  4. Alerts
  5. Surveys
  6. Announcements

Not only this, but voice broadcasting can also be used to record the responses generated by customers for future references. The technique works on conversation intelligence that allows the business executives to send and divert the communication in a productive direction. The generated responses are recorded and stored in reports for future references like training, conflict resolution, query handling, customer engagement, customer satisfaction, etc.

How does voice blast technology work?

The technique works on five simple steps that allow you to communicate to a large group all at once and side by side analyse the conversation to increase the efficiency. Following is the procedure on which voice broadcasting works:

Step 1: The voice message to be sent to the customers gets recorded in the system.

Step 2: Then you need to upload the contact details of the customers to whom you want to send the message. These can be both mobile and landline numbers.

Step 3: In the next step, you need to access the window to schedule a certain calling time. Since these messages go in a batch, it is preferable to select a time that does not disturb the daily routine of your customers. As a general rule, avoid sending communication during the office start and ending hours.

Step 4: Once you have recorded the message and uploaded the contact list, the pre-recorded message will be sent to the entire contact list.

Step 5: After all the above steps are done, you can download the complete MIS report for analysis and training purposes.

This detailed procedure helps you in understanding how well the system works and how you can implement it in your business to increase the reach out with reduced manual intervention.

Benefits of Voice blast system

The voice blast or voice broadcasting system comes embedded with a plethora of features that can help improve the overall business communication of your company. Some of the key benefits are:

  1. Outbound IVR: The telephony of business is conjugated with the voice response system wherein the DTMF feature is also embedded that allows businesses to record and analyse the conversations so that they can improve them. These recorded voice messages contain valuable customer inputs that help in designing the follow-up schedule and aid in training the representatives.
  2. Multi-tasking: A voice blast system allows you to carry out multiple tasks simultaneously. This means you can reach out to different sets of customers with varying requirements and interests across different batches all at the same time.
  3. Call Scheduling: You can pre-plan your communication calendar and schedule calls ahead of time through the automated call scheduling feature.
  4. Agent connect in real-time: The voice broadcasting system is one of the smart communication solutions running across businesses these days. It not only allows you to communicate with your customers through automated calling but also has a provision to transfer to call to a real-time one as the conversation grows. This makes the whole communication more interactive and productive.

 

To get a free demo of our highly efficient voice blast software which allows you to dial 5 million calls in an hour, visit our website: https://www.teckinfo.com/voice-blast-voice-broadcasting.php or write to us: info@teckinfo.com

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