MUKUL BANSAL

Why Call Recording is essential for Stock Broking Companies

Stock trading is a very fast paced environment where brokers are communicating with multiple customers simultaneously and executing the orders. A slight delay can lead to price fluctuation and loss for the customers. Understandably, whenever you deal with people’s money there are lot of compliance directives and related disputes. Recently, SEBI the governing body for […]

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Call Center in Insurance Industry

Insurance sector has come a long way in our country; starting from basic life insurance in the early years to insuring body parts now, the industry is addressing various challenges that comes across a human life. Millions of people are using different products like life insurance, motor insurance, medical insurance etc. Yet the penetration in […]

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Five ways for making your inbound call center more effective

Mobile phones have revolutionized how business is done nowadays.  It is common to find more people opting to use support channels like social media, chat and email to make inquires or to even raise  a certain issue regarding a company’s products or services. Looking at this growth some businesses have totally done away with inbound […]

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Essential Components of a Customer Friendly IVR

Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to an IVR! A majority of them wouldn’t want to get in touch with you at all if they know they will be greeted by the IVR. In fact, many of them think that it provides […]

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Role & Benefits of Live Chat in a Contact Center

With increasingly evolving technology, we are witnessing rising customer expectations across all industries. In order to stay updated with the present day customers, contact centers need to up their game of enhancing customer interactions. One such feature is ‘Live Chat’ that is fast replacing conventional channels of communication. While you know customers are browsing through […]

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How government and other social agencies can reach out to people for political campaigns, social campaigns, for surveys or for any other scheme

Use of call center technology by corporate world or business communities is an established fact. It has helped business community to effectively reach out to customers and shape positive brand perception. Organizations are able to communicate with the customers, get feedback on their product and services thereby using the information gathered to define the roadmap […]

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Self Service IVR and its role in Customer Service

The advent of technology has simplified human life to an extent where you don’t even need to have a conversation with someone to get your job done. Few simple instructions and that’s it! You get it all. Wondering how? Numerous companies offering diverse products and services get connected with their customers through customer care centers […]

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Important Metrics to Measure Up your Contact Center’s Performance

A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on the frontline, contact centers have to brave through many challenges that accompany customer service. In fact, many studies suggest that customer service affects brand loyalty considerably. A contact center isn’t just about answering customer calls, […]

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Flight Information Display System (FIDS) – A vital requirement of airports

What is the first thing a commuter does when he walks into an airport? The answer is, look for electronic displays which informs him about the flight number, departure gate, check-in desk number, etc. Every information that the commuter needs is available on these displays and are updated on the real-time basis; making it supremely […]

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Amalgamate Social Media with Contact Center for Social CRM

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice chats to videos and emails, quicker communication strategies have eliminated the constraints of distance and time, making communication paths simplified. The last decade […]

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