With more & more people using internet, number of emails coming into a customer service set up has become huge. Business can thrive well only with a proper email management system. To provide superior customer service, your customer service agents must be able to respond to emails in a timely manner. Effective email management can […]
Predictive dialing helps you reach out to more customers and explore more business opportunities Customer service organizations across industries and markets are under pressure to increase sales and deliver better business results. Contact centers need to continuously evolve and look for ways to improve the productivity and sales efficiency of their people. They have to […]
Given the current economic scenario, the increasing levels of debt and delinquency, debt collection is becoming more challenging than ever before. Organizations that were earlier competing with one another to provide loans, mortgages or credit cards are now struggling to recover those loans. Slow payments or bad debts can have a crippling effect on any […]
IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of organizations world over are embracing ivr self-service technologies as a cost-effective alternative to traditional agent-based customer support. There are numerous findings indicating how enterprises across various sectors are reaping significant benefits by migrating parts of […]
A higher contact ratio combined with correct leads will automatically improve your business outcomes With rising competition, unpredictable customer behavior and falling brand loyalty, it is becoming increasingly tough for companies to attract and retain customers. Apart from ensuring excellent customer service at all times, one has to proactively reach out to customers, win their […]
More and more organizations are now paying attention to what their customers are saying on various social media channels The new generation of customers spends far more time over social media channels than over phone calls or face-to-face conversations. They are not just more digitally savvy, they are also more open and forthcoming in their […]
The entire Insurance industry is based on a fine thread which works the balance between the organization and the customers. Tip it either ways and pandemonium is sure to follow. With the huge growth spurt that this industry is currently going through, one of the key aspects of being able to maintain this balance – […]
This goal can be achieved by interactive voice response software or IVR software. Employing an IVR is cost effective instead of agents to answer the incoming call. Interactive Voice Response can cater to the queries of the caller and even ingest the response. In an IVR the caller is served by the pre-recorded message by […]
With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers. Progress at such high speed also increases the complexity of handling communication processes, such as Contact Centres, BPOs, etc. Today, […]
Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats. It is noted that on an average, for every one hundred calls dialed manually, only fourteen will be connected to the right person. So what happens to the rest of the calls? Out of a […]
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