Month: May 2019

How To Choose Best Call Center Software Solution For Business

How To Choose Best Call Center Software Solution For Business

A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are broadly termed as inbound & outbound interactions. The channels which are used in these interactions  are voice and the digital mediums e.g.  email, website chats and social media. These interactions are handled using an automation […]

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Collate, Track & Manage Leads Effectively with An Efficient Lead Management Software

Business owners often have a wrong notion, that a lead management software solely benefits the customers. You have a number of benefits to enjoy, provided, you have the right software at your disposal. Statistics reveal that apart from a greater degree of customer satisfaction, a lead management software can lead to an increment in the […]

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What is a pacing ratio & how it can increase productivity of a contact center?

In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive mode. Each dialling mode is preferred as per the process requirements in a contact center.  Most of the good call center software technology providers will have the provision of all these modes in their outbound […]

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