7 key features of a contact center with work from home agents

Working remotely has been the talk of the town lately. The recent pandemic has changed how businesses used to work across the world. Working from home has been globally accepted and so far, has proven to be acceptably effective concerning business operations. However, some industries need extra attention in terms of hardware, software, and processes. […]

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Automatic Voice Broadcasting Software and its benefits

Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish the right point of contact with the right people at the right time. But is that even humanly possible reaching out to thousands of customers and in some cases even lakhs of them? This is […]

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Stepping Up Customer Experience: Video Call Contact Centers

The business landscape has changed exceptionally over the last few years. The technological advancements and the increasing need for perfection have led businesses to step up their games especially in the field of customer experience. With contact centers serving as the face of business, customers are delighted at the effort companies are making to reach […]

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Omnichannel contact center software: The core of integrated customer experience

The corona virus pandemic has impacted every aspect of the living world. From the way of life to conducting business, everything has changed. While the physical shops are forced to shut down and come to a temporary close, the online channels have kept the business game up and running. The marketing department of every organization […]

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Managing & Reducing Call Queue Wait Time is Important

Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching either for inquires or complaints, in the former case customer is inquisitive and in the latter one they are looking to get a quick resolution. In both the scenarios keeping customer in a long wait […]

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Understanding The Efficacy of Multichannel & Omnichannel Contact Center Software

The only thing in present day’s digitally revolutionized and fast paced business environment which changes faster than technology is the terminologies that are being used to address customer engagement and ensuing business outcomes. The differences between ordinary and exceptional relationships sit in the ability to engage and be engaged, to create one lifecycle for your […]

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Call recording & monitoring is essential for consistent customer service in your call center

Call recording and monitoring is a very common practice for the contact centers. But do you wonder why it is done and how it can be used for consistent customer service? Before figuring out the need and the use lets first understand this essential feature.   What is call recording? Call recording is the process […]

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Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience

Contact Centers need to integrate social media

It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a B2C marketing and communication channel, social media can also be effectively used to build business strategy and a unique customer service tool if appropriately used. There have been studies that show many customers prefer social […]

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Chatbots & its role in customer service

In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the evolution of technology in contact center industry, the customer contact is now not only restricted to voice but other non-voice channels like email, live chat and social media. Out of these chat is a channel […]

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Outbound Calling Software can help Banks with Positive Business Outcomes

While banks struggle with the increasing inflow of customer queries, customers are becoming increasingly aware about their expectations in terms of service and resolution. An omni channel platform is what is needed to address customer communication and provide best possible service. Digital transformation of every industry including Banking was inevitable! Providing the omnichannel experience with […]

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