Improve Your Customer Interaction Management with Contact Center Solutions

Contact center solutions offer multichannel customer support including email, chat, voice, sms, voice and screen recorder, monitoring tool etc.

  • Contact center solutions is also preferred as customer interaction management solutions where all customer contacts are handled from a central point.
  • Contact center solutions can be used for inbound communication, outbound communication and the combination of both i.e. blended communication.
  • Interdialog UCCS is the unified contact center solutions so that you can get omni channel customer support in one solution.

Improve Your Customer Interaction Management with Contact Center Solutions

IVR System

  • IVR System is a technology enabling customers to interact with a computer through voice to deliver high quality customer service with multi-level ivr and intelligent routing.
  • IVR System is an inbound call center software that can be integrate with CRM to resolve the customer issues successfully because call center agents must have access to know the accurate caller details .
  • It enhance customer experience with robust self-service, multiple language support, real time metrics, historical reporting and multiple telephone line support both on Analog & Digital.

Automated Outbound Dialer

  • Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow ups for all verticals.
  • Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents.
  • Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc.

SMS Query System

  • SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner.
  • You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc.
  • Two way sms communication using GSM Model & one way using Internet SMS Gateway.
  • Integration with external application and database like ERP, CRM etc.

Email Management Software

  • Email Management Software is a quick and easiest way to handle your customers in an effective manner.
  • It’s especially used for managing queries, complaint handling and other customer interaction.
  • Using this software, you can easily track your customer details and also view historical emails.
  • It also helps for auto response using predefined templates & managing large volume of incoming emails.

Social Media Integration

  • Using social media integration, you can automatically share your post on different social media platforms like facebook, twitter, pinterest, google plus, linkedin, stumble upon etc.
  • Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile.
  • When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up.

Voice & Screen Recorder

  • Voice & screen recorder helps you to record and stored calls, screens and messages for quality monitoring.
  • You can distribute the recorded voice, screen & messages via emails, chats, sms etc.
  • It provides the centralized view so that you can  retrieve data from a single location .

Live Chat

  • Live chat is the quickest way to handle customers efficiently.
  • Use live chat to convert more leads to customers.
  • Live chat is a way to understand & improve customer’s engagement strategies effectively.

We’re providing industry based contact center solutions that helps you to improve customer interaction management. If you want individual software like outbound dialer, email management software, ivr system etc, we also provide. For more information you can call us on +91-11-49605588 or email at info@teckinfo.in .

Effective Email Solution to elevate your customer’s experience

With more & more people using internet, number of emails coming into a customer service set up has become huge. Business can thrive well only with a proper email management system. To provide superior customer service, your customer service agents must be able to respond to emails in a timely manner. Effective email management can greatly improve customer satisfaction and experience. An email management system increases the productivity of your business.

Email-Management-Software

Automated creation and assignment of tickets for quicker response time

Customer queries can be processed quickly with an email management software that takes care of creating and assigning tickets. The administrators don’t have to waste their time on assigning tickets and keeping track of them. The agents can seamlessly monitor the tickets, resolve the issue and quickly move the tickets queue so that the customers don’t have to wait for several days to get a response.

Intelligent Routing for faster resolution of queries

The skills of the agents will be matched with the queries automatically. This will ensure that the queries are forwarded to the appropriate section immediately. You can set a maximum cap on the number of queries assigned to any agent so that no one is overloaded. The software will also map the follow up emails to existing tickets for easy access.

Auto response to customer queries for optimum resource utilization

While the agents take care of handling queries and issues through other channels, the customers can’t be kept waiting for a reply to his emails. Automatic response system helps the agents to focus on resolving the queries instead of trying to type replies to customers. The customizable response templates can be used to supply information to the clients without wasting the precious time of your agents.

Automatic reporting and administrative controls for better analysis

Customer support team needs detailed reports and email management system can help you with that. Once the tickets are closed, reports are generated automatically with information on time taken to close the ticket. The email management software also provides administrators with privileges to set up users and assign roles.

While automating the process, the email management software also allows you to have complete control over the system. You can customize the software for your business using various features of the software.

Attivvo Email management software is a complete solution to streamline your email management process. It would help you maximize the productivity and efficiency of your agents while improving the overall customer experience.

To know more please visit, www.attivvo.in